Aftercare Advisor

Aftercare Advisor Salary: £25,750 per annumBridgwater (Full-time during probation, then hybrid 3 days office / 2 days home) Hours: 37.5 hours per week (between 8:00am 5:00pm) About the Role Our client is seeking a proactive and customer-focused Aftercare Advisor to join their team. This role is key in delivering exceptional service to both B2B and B2C customers, handling a wide range of queries from general product support to technical troubleshooting and warranty claims.The successful candidate will take ownership of customer issues, working with urgency and accuracy to deliver effective resolutions while maintaining a professional and positive approach at all times. Key Responsibilities Respond promptly and professionally to customer queries via phone, email, and other channelsProvide product support, including technical guidance, fitting advice, and maintenance informationManage warranty claims from start to finish, ensuring accurate processing in line with company policiesDetermine warranty eligibility and arrange appropriate resolutions (replacement, spare parts, etc.)Process orders using the internal ERP system and monitor delivery progressLiaise with engineers, couriers, and internal teams to ensure timely resolution of customer issuesCoordinate and schedule engineer visits, ensuring clear communication with all partiesReview engineer reports and determine the best outcome for both customer and businessHandle complaints effectively, ensuring a positive customer ..... full job details .....