After Sales Support Executive

An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation. This role sits at the centre of the customer experience, supporting customers and ensuring a seamless after-sales journey from enquiry through to resolution. Working within the UK Operations Team, you will be responsible for delivering a best-in-class customer support service, taking ownership of customer interactions and working proactively to achieve first-time resolution wherever possible. You will liaise with customers, service centres, dealers, and key internal stakeholders to coordinate repairs, manage warranty claims, and ensure customer expectations are consistently exceeded. Key Responsibilities: Deliver outstanding customer support, aiming for first-time resolution. Manage customer enquiries from initial contact through to resolution. Build strong relationships with service centres, dealers, and internal teams. Authorise product collections and coordinate warranty repairs. Identify opportunities to improve processes and operational efficiency. Support departmental projects and occasional UK site visits when required. Skills and Experience: Minimum 1 year''s experience in customer service, sales support, or after-sales support. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Experience using CRM systems and Microsoft Office applications. Good administrative, data ..... full job details .....