After Sales Manager

Due to growth this is a new position offering a real opportunity to contribute to an established and successful business at a time of unprecedented growth. In addition to a generous salary, we also offer long term career prospects and personal development within a vibrant fast paced environment with cutting edge Solutions into Aviation, Maritime and Military markets. Responsibilities: Ensure efficient and effective handling of customer inquiries, technical issues, complaints, and warranty claims related to radar systems (e.g., MSSR Mode-S, PSR, coastal surveillance radars). Coordinate all after-sales service activities, including field maintenance visits, repairs, spare parts supply, and logistics for global customers. Proactively contact existing customers to identify requirements for spare parts, preventative maintenance, system upgrades, and service-level agreements. Develop, maintain, and strengthen long-term customer relationships with aviation authorities, defence agencies, integrators, and commercial partners. Implement upselling techniques to increase revenue from after-sales services, including extended warranties, maintenance contracts, and software/hardware upgrades. Prepare detailed cost estimates for after-sales services and spare parts, and develop professional commercial proposals for service agreements, upgrades, and lifecycle support offerings. Analyse cost drivers (labour, logistics, materials, subcontractors) to ensure proposals are accurate, ..... full job details .....