Permanent

After-Sales Customer Advisor

Pertemps - Tamworth Commercial

Dordon, Warwickshire, B78 1RP

£27930 per annum

Posted: 28 May 2026 (3 weeks ago)

Closing date: 27 June 2026

Ref: 063106807

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About the Role

The After-Sales Customer Advisor position is based in Dordon (car required due to location) and offers a permanent contract with a salary of £27,930 per annum. The role involves providing high-level internal support and communication across allocated sectors, with a key focus on customer service. Responsibilities include proactively managing administration and reporting, handling complaints, discrepancies, and non-conformance issues, and authorising returns and credits. The post holder will maintain and develop customer relationships while managing risk to the business. Strong organisational skills, accuracy, and senior administrative expertise are essential for this varied role within a well-established team.

A National business based within Tamworth ( car needed as on the outskirts) are seeking to recruit an experienced customer advisor expert with senior administrative skills to work in a well established team.
The role is varied and fast paced and requires candidates to demonstrate high levels of accuracy coupled with strong organisational skills
Role:-
To ensure you provide a high level of ongoing internal support/ communication to all allocated sectors
Key focus on customer service and proactively managing all aspects of administration and reporting
Manage customer satisfaction and risk to business by handling complaints / discrepancies, non-conformance and error reporting
Authorise process for returns/ credits
Maintaining and developing relationships with customers
Project based activities
To be a success we are looking for following:-
An energetic and enthusiastic candidate who prides themselves on professional customer service, strong attention to detail ,able to work under pressure at times in a dynamic and demanding environment.
IT literate , methodical approach to work
able to work in a team and on your own initiative.

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