Full time

After-Sales Customer Advisor

Pertemps North Midlands

Dordon, Warwickshire, B78 1RP

£27930 per annum

Posted: 23 July 2026 (Today)

Closing date: 22 August 2026

Ref: 60483396

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About the Role

As an After-Sales Customer Advisor based in Dordon, you will join a well-established team within a national business. This full-time position offers a salary of £27,930 per annum. The role demands strong administrative expertise and exceptional organisational abilities, with a key focus on delivering high-level internal support across allocated sectors. Your responsibilities include managing customer satisfaction and business risk by handling complaints, discrepancies, and error reporting. You will authorise returns and credits, maintain strong customer relationships, and engage in project-based activities. High accuracy is essential in this varied role, which requires proactive communication and reporting. Candidates must have their own transport due to the location.

A national business based within Tamworth ( car needed as on the outskirts) are seeking to recruit an experienced customer advisor expert with senior administrative skills to work in a well established team.
The role is varied and fast paced and requires candidates to demonstrate high levels of accuracy coupled with strong organisational skills
Role:-
To ensure you provide a high level of ongoing internal support/ communication to all allocated sectors
Key focus on customer service and proactively managing all aspects of administration & reporting
Manage customer satisfaction & risk to business by handling complaints / discrepancies, non-conformance & error reporting
Authorise process for returns/ credits
Maintaining and developing relationships with customers
Project based activities
To be a success we are looking for following:-
An energetic and enthusiastic candidate who prides themselves on professional customer service, strong attention to detail ,able to work under pressure at times in a dynamic and demanding environment.
IT literate , methodical approach to work
able to work in a team and on your own initiative,
Free Parking with excellent office facilites
In addition to the basic of £27,930 you will also be able to earn 4.2k in bonus.