After-Sales Associate

Technical After-Sales AssociateLocation: Office-Based 9:00am - 5:00pmJoin Our Team - Where Technical Expertise Meets Outstanding Customer CareWe are seeking a proactive and technically minded Technical After-Sales Associate to join our growing team. This is an excellent opportunity for someone with hands-on experience in plumbing, bathroom, kitchen sink, tapware or sanitaryware products who enjoys troubleshooting technical issues while delivering exceptional customer service.This role is ideal for candidates who have worked for, or with, recognised bathroom and kitchen brands and understand the technical requirements of these products. Experience with brands such as CP Hart, Blanco, Franke, Abode, Rangemaster, Caple, Kohler, Kraus, Ruvati, Elkay, Houzer, American Standard, Grohe, Hansgrohe, Villeroy and Boch, Roca, Duravit, Geberit, Crosswater, Bristan, Vado, Perrin and Rowe, The 1810 Company, or similar, would be highly advantageous.This position combines approximately 70% customer service and 30% technical support, making it perfect for someone who enjoys both customer interaction and problem-solving.The RoleAs the Technical After-Sales Associate, you will be the primary point of contact for customers once products have been delivered. You will provide expert troubleshooting support, coordinate service solutions, and ensure customers receive a positive and professional after-sales experience.Customer Support and Service ManagementAct as the primary point of contact for ..... full job details .....