After Sales Assistant

After-Sales AssistantSalary: £30,000 per annumHours: Monday to Friday, 9:00am - 5:00pmLocation: Office-BasedReporting To: Operations ManagerAbout the Role My client is seeking a proactive and customer-focused After-Sales Assistant to join their growing team. This is an excellent opportunity for someone with a plumbing / technical background and strong problem-solving skills who enjoys working closely with customers to deliver exceptional after-sales support. As the primary point of contact for customers following product installation and delivery, you will play a key role in ensuring customer satisfaction, resolving technical issues, coordinating service activities, and supporting the ongoing performance of our products.Key ResponsibilitiesCustomer Support and Service ManagementAct as the main point of contact for customers following product delivery.Manage service requests, customer enquiries, complaints, and technical support queries via telephone and email.Ensure customer issues are resolved efficiently and professionally.Build and maintain positive customer relationships to support long-term customer satisfaction and retention.Technical Support and TroubleshootingDiagnose and resolve mechanical, electrical, or software-related product issues.Provide remote technical assistance and troubleshooting support.Advise customers on product operation, maintenance, and best practices.Spare Parts and Service CoordinationLiaise with warehouse and internal teams to arrange ..... full job details .....