After-Sales Administrator

AFTER SALES ADMINISTRATOR MONDAY FRIDAY 8:30AM 5:00PM SALARY - £26,000 - £28,000 NG10, NOTTINGHAM LOOKING FOR SOMEONE TO START ASAP Role You will join a tight-knit team of two and coordinate closely with three internal technical experts and their field service engineers. Their team have built a reputation for absolute consistency and precision, when a project lands on their desk, the wider business and our customers trust implicitly that it is in safe hands and will be executed to the highest standard. We are looking for a "safe pair of hands" someone who thrives on a quick pace and a busy environment, takes ownership of mistakes and prefers picking up the phone to solve problems instantly rather than sending emails. Responsibilities Creating sales orders and sending out quotes for parts, breakdown visits and service contracts promptly Processing invoices for service reports accurately Preparing essential documentation before machines are shipped to customers Supporting the Service Manager to ensure every engineer has a job for the day and ensuring prompt communication to the customer and our engineer The business handle inbound calls a week and new emails daily as a team. The goal is to assist the customer yourself where possible, where the query is technical, you ensure it is passed to the right expert so the customer gets the right solution fast Turning challenging calls into positive outcomes by listening with empathy and providing immediate reassurance, ..... full job details .....