After Care Customer Adviser

Customer Service and Warranty AdministratorFull-Time Permanent Kirkby 25k-26k based on expWe are currently recruiting for a Customer Service and Warranty Administrator to join a friendly and supportive team based in Kirkby. This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys solving problems, managing processes, and supporting customers.This role is varied and will involve a mixture of customer support, warranty administration, service coordination, and working closely with internal teams.The Role:Managing warranty queries and customer issues from start to finishHandling customer conversations, including complaints and challenging situations, in a professional mannerSupporting the field sales team with customer requests, order processing, and administrationTaking customer payments over the phone when requiredManaging FedEx/delivery-related queries and follow-upsProcessing service reports, invoices, and sales orders accuratelyUpdating internal systems and spreadsheetsEnsuring tasks are followed through and completed correctlyThe Ideal Candidate:We are looking for someone who is:Confident dealing with customers and handling difficult conversationsCalm under pressure with a problem-solving attitudeHighly organised with excellent attention to detailMethodical and able to follow processes throughComfortable working independently and managing their own workloadExperience within customer service, complaints handling, ..... full job details .....