Advocacy Support Officer - Part Time

We have 2 part time vacancies within our Advocacy Support Team 1 x 20hrs and 1 x 19hrs a week This role is based at our Taunton office and the successful applicant will be office based. Actual salary range for the 20 hour role is £12,711.09 - £13,485.19 (FTE £23,515.51 - £24,947.61) the lower salary will be paid to new starters The Advocacy Support Team are the first point of contact for the organisation, responsible for handling calls, responding to enquiries and triaging incoming referrals for all our services from a range of professionals and vulnerable people. This is a busy and demanding role which requires a high standard of communication skills with the ability to remain calm under pressure. The role requires the ability to learn, understand and apply a wealth of knowledge about our individual services. It also requires the ability to be able to process data quickly and accurately. As a friendly, helpful individual, you will go that extra mile to ensure our clients are always happy with the service provided. You will need to be a strong team playerwho is flexible and willing to learn new processes and information. Being a clear communicator with the ability to remain calm in stressfulsituations and deal with very complex issues in a professional manner is essential. An Advocacy Support Officer is always present in the office 9am 5pm Monday to Friday. All members of the team need to remain flexible in their working hours to ensure cover during sickness and annual leave ..... full job details .....