Advice Session Supervisor

Join Citizens Advice Richmond as an Advice Session Supervisor Citizens Advice Richmond, a local charity with over 85 years'' experience delivering free, independent and impartial advice, is seeking an experienced Advice Session Supervisor to join our team. This role is the backbone of our service quality: you''ll mentor and support our paid and volunteer advisers, champion quality, and help ensure clients across the borough receive the life-changing advice they need. You will manage and supervise advice sessions across all channels - face-to-face, telephone and email - supporting advisers and assessors, carrying out quality assurance and independent file reviews, identifying training needs and keeping advice knowledge up to date. The role combines leadership, quality assurance and hands-on advice work within a friendly, diverse team. The Opportunity: Why This Role Matters This is an exciting opportunity to join our dedicated team as an Advice Session Supervisor. This role is the backbone of our service quality. You won''t just be managing sessions; you will be a mentor, a quality champion, and a key support for our passionate team of paid and volunteer advisers who are on the frontline of helping our community. Working within a collaborative team of supervisors, you will ensure the advice we provide across all channels-face-to-face, telephone, and email-is of the highest standard. This is a role with real impact, where your guidance directly helps individuals develop their ..... full job details .....