Advice Services Manager (2 Posts)

ADVICE SERVICES MANAGER (2 Posts) £37,672 PER ANNUM - 35 hours per week (Monday-Friday) About the role The Advice Services Managers will support Advice Space''s vision by jointly leading the Advice Services Team of staff and volunteers across all its office site locations and ensuring high-quality efficient delivery of triage, helpline, advice and representation services and developing a structure for proactive learning and growth opportunity. The role includes organising daily operations and staffing along with monitoring performance and service standards, supporting quality assurance and accreditation, managing office locations, building a learning centre (Academy) infrastructure for Advice Space, budget management, project/ funder reporting and driving improvements to maximise impact and outcomes based on client need. JOB/ROLE DESCRIPTION 1. Management and People Jointly manage and motivate Advice Service Teams, including performance management, people and volunteer development. Work closely with the HR Manager and Management in the recruitment, selection and training of Advice staff and volunteers. Agree and support the induction process for new staff and volunteers. Agree staff Individual Key Results (IKR''s) annually in line with annual business plans and organisational strategy. Carry out in-person 1:1 supervisions and annual appraisals for the Manager/Coordinator as well as the staff assigned to you. Monitor and measure performance against IKR''s and provide positive ..... full job details .....