Advice Quality Manager

The Advice Quality Manager will oversee and ensure compliance with quality standards within the financial services sector, focusing on banking and financial services. This role is based in Harrogate and requires a detail-oriented professional to monitor and enhance service delivery processes. Client Details This role is with a well-established organisation in the financial services industry. Operating as part of a larger organisation, the company is committed to delivering exceptional service to its clients and maintaining high professional standards. Description Oversee and review advice quality processes to ensure compliance with regulatory requirements.Develop and implement frameworks for monitoring and improving service standards.Collaborate with stakeholders to address any identified areas for improvement.Provide guidance and training to team members to ensure adherence to quality benchmarks.Analyse data and produce reports to support decision-making and regulatory submissions.Act as a point of contact for internal and external audits.Stay informed about industry trends and changes in regulations impacting financial services.Support continuous improvement initiatives within the banking and financial services department. Profile A successful Advice Quality Manager should have: A strong background in the financial services industry, particularly in banking and financial services.Proven expertise in compliance and quality assurance processes.Relevant qualifications in ..... full job details .....