Advice Manager-Debt

Salary:

£42,012 FTE

Hours:

Flexible 4-5 days per week

Contract type:

Permanent

Location:

Westminster and Hybrid

OverviewAt Citizens Advice Westminster, you will be part of a mission-driven organisation that empowers local residents through expert advice, advocacy, and education. As an Advice Manager, you will play a pivotal role in shaping the delivery of high-quality, multi-channel advice services, assuring that the most vulnerable members of our community receive the support they need and when they need it the most.

Your work will directly contribute to improving lives across Westminster, helping clients navigate complex issues such as debt, housing, benefits, and immigration. You will be a trusted leader, technical expert, and mentor, driving excellence in service delivery and championing continuous improvement.

You will manage outreach sessions, supervise advisers, and take ownership of debt casework and technical quality. From coaching and mentoring to shaping service innovation.

You will manage your own team, oversee outreach sessions, and lead on debt casework with full responsibility for quality assurance, performance metrics, and client outcomes. As a specialist in debt supervision and casework, you will:

Responsibilities

Deliver expert advice to vulnerable clients

Provide technical supervision and case checking to uphold AQS standards

Lead training and coaching in debt-related areas

Consult with partners and stakeholders to enhance service delivery

Monitor and communicate key policy developments in the debt advice landscape

Qualifications / ExperienceExperience in debt advice and supervision, with ability to coach and lead a team, and to engage with partners to improve service delivery. Strong focus on quality, outcomes, and continuous improvement.

BenefitsWe offer more than a competitive salary and a fulfilling career in a values-led organisation. Our benefits include annual season ticket loans, career breaks, and a deep commitment to your ongoing development. Whether you are honing your expertise in casework or growing into a leadership role in policy and campaigning, you will find room to stretch and thrive.

You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. We also offer flexible working arrangements, including the opportunity to work from home several days a week.

How to applyIf you are ready to be a part of this community organisation offering a vital service to people who need our help, then please apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement. Please note we expect employees to spend 50% to 60% of their working time at the office or in outreach location.

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do. Please help us by completing the Diversity Monitoring Form.

Application Pack

Application form

Diversity Monitoring Form

Advice Manager-Debt JDPS September 2025

Closing Date:

30th September 2025 ..... full job details .....