https://jobs.co.uk/job/advice-information-and-helpline-officer-action-for-carers-surrey--638429ca-3a62-4ede-b227-1240a47c3a21 RSS feed for Advice, Information and Helpline Officer at Action for Carers (Surrey). en-gb Thu, 22 Oct 2026 06:43:16 GMT https://jobs.co.uk/job/advice-information-and-helpline-officer-action-for-carers-surrey--638429ca-3a62-4ede-b227-1240a47c3a21 https://jobs.co.uk/job/advice-information-and-helpline-officer-action-for-carers-surrey--638429ca-3a62-4ede-b227-1240a47c3a21 Wed, 21 Oct 2026 11:52:58 GMT Location: Guildford | Salary: 10000-500000 Annual | Type: Permanent | As an Advice, Information and Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance. Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives. This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. In this role, you will: Provide information, guidance and signposting to carers. Assess needs and identify potential risks. Respond to enquiries with empathy, professionalism and sensitivity. Connect carers with appropriate support, both within our organisation and beyond. Help ensure carers feel informed, valued and supported. How to Apply: Please submit your CV and a covering letter. Please answer the following two questions within your covering letter: 1. What is it about this role and supporting unpaid carers that appeals to you? 2. Please describe a time when you supported someone who was distressed, vulnerable or facing a difficult situation. What did you do, and what was the outcome? To help us review... Permanent