Advice Coordinator

SALARY: £20k (FTE £25k) WEEKLY HOURS: 28 CONTRACT TERM: Permanent WORKS TO: Operations Manager LOCATION: Broadgreen Community Centre, Salisbury Street, Swindon, SN1 2AN APPLICATION DEADLINE: Friday 29th May - 5PM PURPOSE OF THE ROLE The Advice Centre is central to our work. The advice we provide offers clarity and confidence. When people understand their circumstances, they feel safer. In moments of uncertainty, clear guidance can make a massive difference, and that s why we re here to offer support that helps our Visitors feel safe, informed and understood. This role administrates the operational service within the Advice Centre, triaging the needs of Visitors and coordinating Advisor and volunteer appointments. ROLE RESPONSIBILITIES To coordinate the Advice Team s appointments and schedules. To be the Advice Team Lead: reviewing Advice Centre processes, and adopting appropriate changes to enhance service delivery lead on daily briefs and monthly meetings with Advisors and Steps2Work Coordinator report any issues or challenges to Operations Manager where necessary To quickly assess the needs of Visitors and decide whether they need to be seen urgently, or to book them an appointment. Lead the daily brief of Advice Centre volunteers to ensure that they are up-to-date with current issues, events and are familiar with advice processes. To ensure that volunteers are utilised effectively throughout the Advice Centre with support and guidance. To maintain Advice Centre ..... full job details .....