Advice and Information Officer

OverviewJob Category: Officer

Job Description: Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK\''s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. The role: Are you able to give good advice and take pride in helping others? Does the sound of making a difference for vulnerable adults in Lewisham appeal to you? If yes, we have the perfect role for you! Lewisham Adult Social Care is looking to recruit an Advice and Information Officer in our busy, newly formed front door \"Gateway\" Team. Playing a key role in achieving positive outcomes for vulnerable adults in our Borough you will be responsible for screening of the contacts into the service, answering to phone calls and dealing with email enquiries from the members of the public. About the team: As a member of the \"Gateway\" you will be part of a friendly team identifying pathways, working alongside a much wider group of professionals from across the partnership spectrum to promote safety and well-being. Much of your work will be around making decisions around complexity and identifying next steps. The team very much takes a strength based approach to interventions and you will contribute to that way of working.

Responsibilities

Effectively respond, triage and coordinate enquiries received within Adult Social Care bringing them to an effective resolution.

Progress urgent contacts including safeguarding to the relevant teams.

Gather and record information required to form a referral to adult social care.

Undertake such follow up work as necessary.

Work effectively as part of a multi-disciplinary service.

An ability to work on own initiative and organise own workload.

Excellent communication skills and effective negotiating skills.

A flexible and adaptable approach to work and being a team member.

What’s in it for you? / BenefitsExcellent training and development opportunities, plus a range of benefits including:

Generous holiday allowance

Local Government Pension scheme

Flexible working and family friendly policies

Season ticket and bicycle loans

A range of staff discounts including local subsidised gym memberships

Supportive staff network

LocationThe job is primarily based in Laurence House, Catford, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis

Special conditions

The job is subject to an enhanced DBS ..... full job details .....