https://jobs.co.uk/job/advice-and-information-helpline-worker-mental-health-iris-recruitment--0e822270-6a10-41e5-b4fb-382f6642ba8d RSS feed for Advice and Information Helpline Worker (Mental Health) at IRIS Recruitment. en-gb Fri, 14 Aug 2026 16:25:32 GMT https://jobs.co.uk/job/advice-and-information-helpline-worker-mental-health-iris-recruitment--0e822270-6a10-41e5-b4fb-382f6642ba8d https://jobs.co.uk/job/advice-and-information-helpline-worker-mental-health-iris-recruitment--0e822270-6a10-41e5-b4fb-382f6642ba8d Fri, 14 Aug 2026 11:52:33 GMT Location: Birmingham | Salary: 10000-500000 Annual | Type: Permanent | Advice and Information Helpline Worker (Mental Health) Erdington, Birmingham £26,229 per annum (full time equivalent), £13,115 to £20,983 pro rata for 18.75 to 30 hours per week 37.5 (full time) and 18.75 to 30 HPW (part time) - to cover rota''d activity between 9am-11pm The Helpline is open 7 days per week with a rolling rota consisting of shifts from 9am to 5pm and 3pm to 11pm, including weekends. Please note that this is an on-site role at the specified location. Remote working is not available for this position. Our client is a leading provider of mental health services in Birmingham and the West Midlands. As a Helpline Worker, you will be providing support for those experiencing mental health difficulties through our clients helpline service. The helpline supports people living in the Birmingham and Solihull area. The support offered will include (but is not exclusive to), receiving calls, emails and webchat from people who may be experiencing crisis, people looking for more general assistance and information about services, carers looking for advice and services, and other community support services. You will provide appropriate referrals and signposting information... Permanent