https://jobs.co.uk/job/advice-amp-information-helpline-worker-mental-health-birmingham-mind--63f951ee-ed63-4503-8471-51488e3ce630 RSS feed for Advice & Information Helpline Worker (Mental Health) at Birmingham Mind. en-gb Wed, 19 Aug 2026 21:04:42 GMT https://jobs.co.uk/job/advice-amp-information-helpline-worker-mental-health-birmingham-mind--63f951ee-ed63-4503-8471-51488e3ce630 https://jobs.co.uk/job/advice-amp-information-helpline-worker-mental-health-birmingham-mind--63f951ee-ed63-4503-8471-51488e3ce630 Tue, 18 Aug 2026 23:00:00 GMT Location: Birmingham | Salary: £26229/annum (full time equivalent), £13,115 to | Type: Permanent | Advice & Information Helpline Worker (Mental Health) Erdington, Birmingham £26,229 per annum (full time equivalent), £13,115 to £20,983 pro rata for 18.75 to 30 hours per week 37.5 (full time) and 18.75 to 30 HPW (part time) - to cover rota’d activity between 9am–11pm The Helpline is open 7 days per week with a rolling rota consisting of shifts from 9am to 5pm and 3pm to 11pm, including weekends. Please note that this is an on-site role at the specified location. Remote working is not available for this position. We are a leading provider of mental health services in Birmingham and the West Midlands. As a Helpline Worker, you will be providing support for those experiencing mental health difficulties through Birmingham Mind’s helpline service. The helpline supports people living in the Birmingham and Solihull area. The support offered will include (but is not exclusive to), receiving calls, emails and webchat from people who may be experiencing crisis, people looking for more general assistance and information about services, carers looking for advice and services, and other community support services. You will provide appropriate referrals and signposting inf... Permanent