Advice Agent

Frontline Advisor
Portsmouth
Temp - Part Time 
£13.00ph
** MUST HAVE ENHANCED DBS**

Are you passionate about helping people and making a real difference in your community? Do you have excellent communication skills and enjoy problem-solving? If so, we’d love to hear from you!

As a Frontline Advisor you’ll be the first point of contact for individuals seeking support with a wide range of issues — from housing and employment to benefits, debt, Employment and consumer rights. You’ll listen, provide accurate information, and empower people to make informed decisions.

What you’ll be doing:

• Providing clear, practical, and confidential advice to clients via phone, email, and face-to-face.

• Identifying key issues and offering guidance or signposting to relevant services.

• Keeping accurate case notes and ensuring clients receive a consistent, high-quality service.

• Working collaboratively as part of a supportive and passionate team.

What I'm looking for:

• Strong communication and listening skills.

• A compassionate, non-judgmental approach with a genuine desire to help others.

• Good organisational skills and attention to detail.

• Previous experience in advice, customer service, or a support environment is essential.

• Must have a valid Enhanced DBS

What you’ll get:

• A friendly and inclusive working environment.

• The opportunity to make a meaningful difference every day.

If you’re looking for a rewarding role where you can help people when they need it most, i'd love to hear from you.

Apply today or call Lynsey at Key Recruitment for more info

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