Adult Education Centre Co-Ordinator

Adult Education Centre Coordinator

Do you enjoy helping people, building relationships and keeping everything running smoothly behind the scenes?

We're looking for an organised and customer-focused Adult Education Centre Coordinator to join our Adult and Professional team. This is a varied role where you'll be at the heart of our Adult Education Centre, supporting learners from their first enquiry through to enrolment while coordinating the centre's day-to-day administrative operations.

Working closely with colleagues, tutors and external partners, you'll play a key role in delivering an excellent experience for our learners and ensuring the smooth running of the centre.

• Coordinate the day-to-day administration of the Adult Education Centre, supporting learners, staff and external partners.
• Act as the first point of contact for enquiries, providing outstanding customer service both in person and remotely.
• Manage course applications, enrolments and waiting lists, ensuring learner records are accurate and up to date.
• Provide initial information, advice and guidance to prospective learners and support the enrolment process.
• Work closely with tutors, MIS and examination teams to prepare classes, student documentation and registrations.
• Build and maintain strong relationships with internal departments and external organisations, including referral partners.
• Produce reports, monitor learner participation and identify students who may require additional support.
• Support marketing activities, customer feedback and wider administrative projects across the Adult Education Centre.
• Deputise for the Adult Education Centre Manager when required, helping to ensure the centre continues to operate effectively.

• A Level 2 qualification in Business Administration or equivalent administrative experience.
• Level 2 qualifications in English and Maths.
• Experience providing excellent customer service in a busy administrative or reception environment.
• Strong organisational skills with the ability to manage multiple priorities and maintain excellent attention to detail.
• Confidence using a range of IT systems and Microsoft Office applications.
• Excellent communication and relationship-building skills with the ability to work effectively with learners, colleagues and external partners.
• The ability to work independently while contributing positively as part of a team.
• Experience within further education, adult learning or a similar environment would be advantageous.
• A commitment to safeguarding and promoting the welfare of young people and adults.

We are an equal opportunities employer and welcome applications from all sectors of the community.

Please note that this vacancy may close before the published closing date if sufficient applications are received, so if you are interested, we encourage you to apply as soon as possible.

To apply, you must have the right to work in the UK. Please note, we are unable to offer visa sponsorship for this role.

New College Swindon is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion. References will be sought on shortlisted candidates before interview and by agreement.