Adult Content Model Manager

The Adult Content Account Manager will oversee client accounts within the media and agency industry, ensuring smooth operations and optimal performance. This role requires a proactive approach to managing relationships and delivering tailored solutions.Client DetailsOur client is a mid-sized organisation operating within the media and agency industry, offering specialised services to a global clientele. They are committed to delivering innovative solutions and maintaining high standards of client satisfaction.DescriptionCreator Relationship Management Own and manage relationships with a portfolio of creators, serving as their primary point of contact. Build trusted, long-term partnerships through proactive communication Lead creator onboarding/offboarding, ensuring a smooth transition into/out of the agency services. Conduct regular calls and check-ins with creators to understand goals, challenges, and opportunities for growth. Act as the voice of creators internally, advocating for their needs across operations, sales, marketing, and leadership teams. Manage and own the creator WhatsApp groups, using the four D''s matrix to do, delete, delegate or delay Retention and Churn Management Own creator retention targets and proactively identify churn risks before they escalate. Develop and execute retention strategies to improve creator lifetime value and engagement. Monitor creator health metrics, engagement signals, satisfaction scores, and revenue trends to identify at-risk the ..... full job details .....