Adoption User Experience Specialist

Your new company Global Bank based in Central LondonYour new role An exciting opportunity has opened up to join a support team that is redefining how value is delivered-transitioning from reactive troubleshooting to a proactive, user-focused service model.The team is evolving support into a hybrid role that blends:Business Analysis- Gaining deep insights into user needs and understanding system-wide impactsAdoption and Change- Driving user engagement and promoting effective tool usageUser Experience- Ensuring every interaction is seamless, intuitive, and impactfulThis transformation is already underway, and the team is laying the groundwork for a new approach to support. They are seeking individuals who are eager to contribute to this journey and help shape the future.This role offers the chance to be part of a meaningful shift-resolving issues before they arise, educating and empowering users, and designing support that feels effortless.While the team will continue to operate within a traditional support model in the short term, they are looking for forward-thinking professionals who can help bridge the gap and lead the transition toward a smarter, more integrated support experience.What you''ll need to succeed Strong experience working in Trade floor support within Financial Services / BankingHave a very customer-centric mindset and think proactively (very key)Experience with Market Data ApplicationsWhat you''ll get in returnAn exciting opportunity to join an international ..... full job details .....