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Permanent

Admissions Officer

Luton
money-bag £25709/annum
Posted 2 days ago

The Admissions team provides advice and guidance to prospective and progressing students, ensuring a positive and high-quality application experience.

Key Requirements:

  • Strong customer service skills across email, phone, and face-to-face interactions

  • Ability to multi-task in a fast-paced environment

  • Excellent communication, IT skills, and attention to detail

  • Team-oriented, friendly, and able to work independently

  • Enthusiasm for education and supporting young people

Full training will be provided, along with opportunities for ongoing development in a supportive team environment.



MAIN PURPOSE OF JOB

To provide a responsive and efficient admissions service to prospective students, ensuring that all applicants receive up-to-date, comprehensive, impartial and client-centred information and advice.



DUTIES AND RESPONSIBILITIES

  • Provide information and advice about education and training opportunities to current or prospective students and apprentices to support their course choice.

  • Answer enquiries via telephone, email, webchat and in person, ensuring enquirers receive a comprehensive and accurate response.

  • Provide practical advice and assistance with the completion of application forms and enrolment documentation, as required to meet individual applicants'' needs.

  • Make timely and appropriate referrals to specialist staff or to external agencies as necessary to meet applicants'' needs.

  • Maintain accurate records, including details of student enquiries, applications and offers.

  • Support the full application and enrolment process for all provision, including correspondence with applicants to ensure a positive experience and processing applications where applicable.

  • Stay up to date with changes in policy, external expectations, and opportunities relevant to advice, guidance, and career pathways.

  • Work with teaching teams to update knowledge of the provision on offer and how it links with progression routes and the employment market.

  • Support events and activities such as open days, course introduction meetings, advice and guidance sessions, promotions and taster events.

  • Send out information and respond via all channels within agreed service timescales in support of recruitment activity.

  • Meet with students when appropriate to offer impartial advice and guidance and assess suitability in accordance with entry criteria.

  • Contribute to developing and improving service standards, approaches to providing information and guidance, and the applicant experience.

  • Maintain links with teaching teams to update course knowledge and follow up on student queries or difficulties, reporting back regularly.

  • Offer admissions support across campuses and, where required, at external events or community venues.



GENERAL RESPONSIBILITIES

  • Participate actively and flexibly in a range of organisational activities such as duty rotas, enrolment events, and staff and student activities.

  • Take part in training and development to update skills and knowledge.

  • Take reasonable care for the health and safety of yourself and others affected by your work.

  • Comply with health and safety legislation and relevant requirements of the role.

  • Demonstrate commitment to equality, diversity, and safeguarding principles in service delivery.

  • Undertake such additional duties or projects as may be determined by the line manager after consultation.

Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

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