Admissions and Enquiries Assistant

Join a well-established organisation where you''ll become part of a friendly and supportive admissions team, providing a professional first point of contact for applicants and enquiries. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys helping people and delivering a high-quality customer experience in a fast-paced environment.In the Admissions and Enquiries Assistant role, you will be: Responding to enquiries by telephone, email, webchat and in person, providing a welcoming and professional service. Supporting applicants throughout the admissions process, answering queries and directing them to the appropriate teams where required. Logging and maintaining accurate enquiry records using the organisation''s CRM system. Working closely with colleagues to ensure enquiries are resolved efficiently and customers receive an excellent service. Maintaining confidentiality and ensuring accurate handling of sensitive information in line with data protection requirements. Providing general administrative support to the Admissions and Enquiries team as required. To be successful in the Admissions and Enquiries, role you will need: Previous experience working in a busy customer-focused or administrative environment. Excellent communication and interpersonal skills with the ability to build rapport with a wide range of people. Strong organisational skills with the ability to prioritise a varied workload and work using your ..... full job details .....