Administrator/Scheduler

Role: Administrator / SchedulerLocation: Parsons Green, London Contract Type: Permanent Hours: Full Time Working Pattern: Fully Office-Based Salary: Up to 35,000 per annum (dependent on experience) Benefits: 21 days annual leave + bank holidays, pension scheme, professional development opportunitiesAre you an organised and customer-focused professional with experience in scheduling, coordination, or administration? Our client, a growing electrical services business, is seeking an experienced Administrator / Scheduler to join their supportive team. This is an excellent opportunity to play a key role in customer service, resource planning, and the day-to-day coordination of engineering services.Key Responsibilities:Act as the first point of contact for customers, handling enquiries via telephone, email, WhatsApp, and other communication channels in a professional and timely manner.Log, assess, and process customer enquiries, gathering all relevant information to ensure works are scheduled efficiently and accurately.Coordinate and schedule works for a team of field-based engineers, ensuring diaries are effectively managed and workloads are optimised.Monitor engineer availability and allocate jobs proactively to maximise productivity and minimise downtime.Maintain and update scheduling and job management systems with accurate customer, appointment, and job information.Liaise with customers to arrange appointments, confirm attendance times, and communicate any schedule changes or ..... full job details .....