Administrator/Diary Planner

Our client is looking to recruit an Administrator / Diary Planner for their lovely office in Brighton, close to the train station.

This is a permananat role. 08.30am to 5pm Mon to Friday, however our client will consider part time hours for the right person. (to be discussed)

The main principle responsibilities are outlined below.

• Taking phone calls and directing onwards, adding notes to deals as required and creating tasks where people are unavailable
• Providing direction and assistance when answering phone calls in a helpful manner.
• Providing client support
• Actioning Moneypenny messages and ensuring these go to the correct person
• Actioning enquiries emails and adding new leads and dealing with general emails
• Responding to TrustPilot reviews on a daily basis
• Printing, binding, and post daily
• Answering general questions about services offered by the business
• Putting through clients to the sales team
• Interacting with other departments such as surveyors and sales team
• Diary planning with calling out to clients and agents as required and updating systems.
• Designing driving routes for surveyors with Optimo Route and/or Google Maps to ensure:
  • Efficient routes (minimal driving time & distance) for the surveyors
  • Appointments are planned within the date advised to the client
  • Surveyors have minimal required appointments per week
• Scheduling surveyors’ appointments with clients
• Adding in correct access information for bookings
• Revising appointments as required – dealing with cancellations and rebooking’s
• Update notes on files from surveyors
• Taking payments over the phone
• Other admin ad hoc duties as required by the business including assisting with holiday and sickness cover for other staff
• Building a rapport with clients & surveyors daily to keep them informed
• Deal with minor grievances and complaints
• Representing the business with a positive attitude and always remaining professional