Administrator

Reporting to: General Manager Hours: 30 per week, 8am 4pm or 1:30pm 9:30pm, on a rota including some weekend shifts per month About the Role: YMCA Reading is seeking a proactive, organised, administrator to join our dedicated Support and Housing Team. In this key role, you ll be the first point of contact for residents, visitors, and professionals helping ensure smooth operations and outstanding customer service across our organisation. What You ll Be Doing: Acting as a first point of contact via reception, email, phone, and in person delivering excellent customer service Provide vital administrative support to the Support and Housing Team, including tenancy sustainment tasks Monitor room voids, support assessments, and move-on processes Assist with rent tracking and issuing of reminder/warning letters using our in-house systems Help maintain weekly tenancy sustainment reports Carry out day-to-day filing and bookkeeping administration Monitor and manage shared email inboxes Manage and maintain the purchase order system, ensuring accurate records are kept Support cross-team projects aligned with YMCA Reading s strategic objectives Maintain confidentiality and uphold data protection standards Attend training and development opportunities as required What we re looking for: You ll be confident working both independently and collaboratively, with a strong focus on accuracy, communication, and confidentiality. Experience in a busy, customer-facing environment Strong ..... full job details .....