Administrator

Main Purpose of the Role The Administrator plays a key role in supporting the effective day-to-day operation of The Friendly Trust. As the first point of contact for many callers and visitors, the postholder will provide a professional, welcoming and responsive service, ensuring enquiries are handled efficiently and messages are communicated accurately. The Administrator will be responsible for maintaining effective administrative systems, managing organisational records and data, and providing high-quality administrative support to the Director, General Manager, Team Managers and Trust Officers. Through these activities, the postholder will help ensure the smooth running of the organisation and contribute to the achievement of The Friendly Trust''s aims and objectives. Key Responsibilities Communication and Customer Service Act as the first point of contact for telephone enquiries, providing a professional and helpful service to service users, families, professionals and other stakeholders. Answer incoming telephone calls promptly, relay messages accurately and ensure enquiries are directed appropriately. Manage incoming and outgoing correspondence, ensuring information is communicated effectively and in a timely manner. Maintain positive and professional relationships with internal and external contacts. Data Management and Reporting Support the Director, General Manager, Team Managers and Trust Officers in maintaining accurate records and statistical information. ..... full job details .....