Administrator

Assessment Administrator (12-Month Fixed-Term Contract)

Hybrid Working | 12-Month Fixed-Term Contract | Competitive Salary + Excellent Benefits

Are you an experienced administrator with exceptional organisational skills and a talent for coordinating multiple processes at once?

We''re looking for a highly organised and detail-focused professional to join a busy operations team on a 12-month fixed-term contract. This is a varied and rewarding role where you''ll play a key part in supporting the delivery of professional qualifications and assessments, ensuring processes run smoothly, accurately, and to strict deadlines.

Working within a collaborative team, you''ll liaise with a wide range of stakeholders including learners, employers, contractors, assessors, and external partners, providing first-class support and ensuring a positive experience throughout the assessment journey.

The Role

As a key member of the team, you will be responsible for coordinating assessment-related activities, supporting candidates and external stakeholders, and ensuring critical processes are delivered accurately and on time.

Key responsibilities include:

• Coordinating assessment administration and ensuring the accuracy of data and documentation.
• Providing first-line support to candidates and external partners via phone, email, and Microsoft Teams.
• Managing high-volume shared inboxes and responding to enquiries in a professional and timely manner.
• Supporting assessment delivery, including liaising with external centres and resolving issues as they arise.
• Maintaining accurate records and updating internal and external systems.
• Processing and validating data with a high level of attention to detail.
• Coordinating communications with external stakeholders, contractors, examiners, and assessors.
• Organising meetings, preparing documentation, and supporting administrative projects.
• Handling confidential and sensitive information with discretion and professionalism.
• Supporting investigations, evidence gathering, and case administration where required.
• Assisting with the administration of professional courses, seminars, and development programmes.

About You

We''re looking for a strong administrator with excellent coordination experience who thrives in a fast-paced environment and enjoys managing multiple priorities.

Essential Skills & Experience

• Previous experience in a busy administration, coordination, or operations support role.
• Strong coordination skills with the ability to manage multiple deadlines and competing priorities.
• Excellent attention to detail and a commitment to maintaining accuracy.
• Outstanding organisational and time management skills.
• Strong customer service and stakeholder management experience.
• Excellent written and verbal communication skills.
• Confident IT user with strong Microsoft Office skills.
• Ability to work independently and as part of a collaborative team.
• Experience handling sensitive and confidential information.
• A proactive, adaptable, and solution-focused approach.

Desirable

• Experience within a professional membership body, education, training, examinations, or assessment environment.
• Experience working with external stakeholders, volunteers, or contractors.