Administrator Receptionist

Administrator Receptionist Annual Salary: £26,000 - £30,000 Location: Croydon Job Type: Full-time Join a great client of ours in the Croydon area as a Front of House Customer Service Representative. You will be the first and last impression our customers have of our centre, and we aim to make it a positive one. This role is ideal for someone who is keen, well-spoken, and enthusiastic with experience in a front-of-house or customer-facing role. Day-to-day of the role: Answer telephones in a friendly, timely, and professional manner. Liaise with customers by phone, email, and in person, ensuring outstanding customer care throughout their journey. Coordinate with insurers and accident management companies. Keep customers and insurers updated with the repair status. Manage communication logs and update the management system. Load jobs on the management system - Autoflow (training provided). Book customer in Organise collection/delivery of vehicles and check in/out customers'' Report and log incidents Handle payments by phone and in person. Organise transporter drivers'' daily work schedules. Update the booking diary daily and liaise with other departments. Solve problems and multitask effectively. Update Excel spreadsheets to monitor workflow. Required Skills and Qualifications: Previous experience in a front-of-house or customer-facing role. Professional and confident manner, with the ability to keep calm under pressure. Fluent in English, both speaking and writing. ..... full job details .....