Administrator Receptionist

We are currently seeking an Administrator Receptionist for our client in Surbiton within a Substance Misuse Service.

This will be a 3 month post - Monday to Friday 09:00-17:00.

The hourly rate will be negotiated between £12.50 - £13.00.

Role Purpose

Delivering, through excellent customer service and organisational skills, the effective management of administrative duties, that will assist in the delivery of excellent drug and alcohol services to service users, their significant others and the wider community.

To support safe and effective service delivery through the completion of regular health and safety, fire, premises and VDU risk assessments and checks. Take action to address any gaps or improvement needs, working effectively with colleagues to achieve the necessary corrective action.

Key duties and activities of the role

Support in the delivery of high quality, person centred, low threshold services, responding to the individual and diverse needs and preferences of our service users and their significant others. Demonstrate excellent customer service, providing a warm and professional welcome to service users, professionals and all other stakeholders.

In line with organisational processes, procedures and timescales, record and process incoming and outgoing mail, order and manage stationery and other required resources, manage petty cash and invoice processes.

Take a lead responsibility for premises and equipment security, health and safety, repairs and maintenance, and the general tidiness and appearance of offices and facilities.

Act as on-site point of reference for the team for ensuring the effective operation and use of IT and telecoms systems.

Support in the collection, collation and auditing of service statistics, database records and stakeholder feedback to improve the quality, safety and performance of the service

Maintain accurate and timely records using the designated case management system in compliance with Via Information Governance policies and procedures. Under the direction of the Performance Lead, generate performance reports and support in the delivery of training to colleagues on the effective use of data systems and processes.