Administrator / Receptionist

Job Description:

Job Title: Administrator / Receptionist

Trust Location: East Suffolk & North Essex NHS Foundation Trust

Location: Ipswich Hospital, IP4 5TP

Hours: 37.5 hours per week

Working Pattern: – Monday- Friday mixture of 8am – 4pm and 9am – 5pm shifts

Duration: Temporary for 2 months with possibility of extension

Job Reference: 90122

Job Summary:

· Greeting patients and marking them as arrived for their face-to-face outpatient appointment

· Answering, screening, and forwarding telephone calls

· Booking outpatient appointments (filing empty slots & Bookings 6 weeks ahead)

· Checking out previous day’s appointments from the DAR

· Uploading Advice & Guidance

· Postal duties

· Ad hoc admin duties i.e. scanning etc.

Experience Required

•    Previous Reception/office based administrative work   
•    Good verbal and written communication skills – an excellent telephone manner is needed 
•    Previous experience of working with confidential patient information   
•    Excellent attention to detail 
•    Ideally experience working with NHS systems i.e. Epic, SystmOne, Evolve 
•    Ability to multi-task – very fast paced environment