Administrator

Membership AdministratorLocation: Leicester (Hybrid Working)Salary: £14.00 per hourHours: Monday to Friday, 9:00am - 5:00pmAbout the RoleWe are recruiting on behalf of a well-established professional organisation for an experienced Membership Administrator to join their friendly and supportive team. This is an excellent opportunity for someone who enjoys providing outstanding customer service, has strong administrative skills, and thrives in a fast-paced environment.Working as part of the Membership team, you will play a key role in supporting members throughout their membership journey, ensuring all enquiries and administrative tasks are handled efficiently and accurately.Key ResponsibilitiesProcess membership applications, renewals and amendments accurately.Respond to member enquiries via telephone, email and online channels in a professional and timely manner.Maintain and update membership records on internal databases.Provide administrative support across the Membership department.Process payments, invoices and membership documentation where required.Investigate and resolve member queries, escalating complex issues when necessary.Produce reports and assist with data management and record keeping.Ensure all work is completed in line with company procedures and data protection requirements.Work collaboratively with colleagues to achieve team objectives and service level agreements.Identify opportunities to improve processes and enhance the member experience.About YouThe ..... full job details .....