£13.49 per hour
About the Role
The Administrator / Order Processor role in Marchington involves managing customer orders from entry to dispatch. Working Monday to Friday, 8:30am to 4:30pm, you will accurately input orders using the company’s system, check product availability, and confirm shipment dates. Liaising with customers, you will resolve any discrepancies and provide updates on order progress. Coordination with warehouse and logistics teams ensures timely scheduling of deliveries. Strong organisational abilities and attention to detail are essential, alongside clear communication skills. This full-time position offers £13.49 per hour, requiring someone who can maintain accuracy while handling multiple tasks.
Order Processing / Administration Assistant
📍 Location: Marchington
💷 Pay Rate: £13.49 per hour
🕒 Hours: 8:30am – 4:30pm, Monday to Friday
We are looking for a reliable and detail-oriented individual to join our team in an Order Processing / Administration role. This is a great opportunity for someone with strong organisational skills who enjoys working in a fast-paced operational environment and delivering excellent customer service.
Key Responsibilities
- Accurately enter and process customer orders using the company’s order management system
- Review order information to ensure completeness and product availability
- Communicate with customers regarding order details, shipment dates, and any discrepancies
- Coordinate with warehouse and logistics teams to schedule timely dispatches
- Monitor order status and proactively resolve issues such as delays, backorders, or stock shortages
- Maintain accurate records of orders, shipping documents, returns, and adjustments
- Respond to internal and external enquiries regarding order progress and delivery updates
- Ensure all orders comply with company procedures, customer requirements, and quality standards
- Previous experience in order processing, administration, or a similar operational role is desirable
- Strong attention to detail and accuracy
- Basic proficiency in Microsoft Excel and Outlook
- Excellent written and verbal communication skills
- Confidence using order management systems (training will be provided)
- Strong organisational and time-management abilities with the capacity to multitask effectively
- A customer-focused and professional approach
- Reliable, punctual, and committed to high standards of work
- Strong communication and problem-solving skills
- Flexible attitude towards tasks and working hours
- A responsible approach to health and safety compliance
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