Administrator

Airtime Administrator Main Purpose of Job To assist with identified tasks performed by the Airtime department. To understand the company''s products and services and how these apply to the billing of services to customers. To use internal systems and third-party systems to ensure that all billing and provisioning requests are resolved for both internal and external customers. To listen, learn and develop knowledge from experienced members of the Airtime team. Key Tasks Use the company''s billing system and relevant third-party systems to access and maintain information relating to provisioning orders, customer accounts, billing profiles and rates. Assist with processing internal and external requests for activations, deactivations and package changes for all company services, ensuring that any applicable Early Termination Fees are identified and advised. Develop an understanding of Airtime processes and assist in completing these in a timely and accurate manner. Assist with tasks supporting the Airtime monthly billing cycles, including: Ensuring provisioning requests are processed correctly for billing. Carrying out daily or weekly housekeeping checks for errors, unprocessed CDRs or outstanding orders. Assisting with invoice validation prior to approval and issuing final invoices to customers. Deal with customer and internal queries through to resolution within an appropriate timeframe. Assist with the Airtime ticketing queues and manage tickets assigned to you, ensuring ..... full job details .....