Administrator / Memorials Advisor

Administrator / Memorials Advisor Golders Green, London Up to £29,245 (DOE)A role where compassion meets organisation and every detail matters.At London Cremation Company, we support families through some of the most important and difficult moments of their lives. Every conversation, every document, every interaction matters.We re looking for a calm, organised and people-focused Administrator / Memorials Advisor to join our Golders Green team someone who can deliver exceptional service while keeping complex processes running smoothly behind the scenes.What you ll be doingThis is a varied, front-facing role where no two days are quite the same. You ll be at the centre of operations supporting families, managing administration, and helping create lasting memorials. Be the first point of contact for families, visitors and partnersManage cremation paperwork and ensure all documentation is accurate and compliantMaintain registers and statutory records to the highest standardCo-ordinate the daily cremation diary and appointmentsSupport families with memorial options, including arranging and leading meetingsLiaise with Funeral Directors, officiants, suppliers and internal teamsHandle enquiries and resolve concerns with professionalism and empathyProcess payments and manage records accuratelyMonitor memorial renewals and liaise with families accordinglyYou ll also occasionally support chapel services and memorial garden activities ensuring everything runs smoothly and respectfully. ..... full job details .....