Administrator

Your new company An exciting opportunity has arisen for a number of brand-new Cabinet Support Administrator positions with Birmingham City Council on a temporary contract. Supporting Cabinet Members with resident enquiries, this is a fantastic opportunity to gain exposure to senior stakeholders and contribute to high-profile work at the heart of local government.Your new role You will be responsible for managing enquiries received via email from local residents, providing responses to straightforward queries and ensuring more complex cases are directed to the appropriate council services. Enquiries are likely to cover areas such as housing, waste services and other council-related matters.This role requires a professional, empathetic approach, as many residents may be in vulnerable situations and require sensitive handling.Key ResponsibilitiesManage and triage incoming resident enquiries.Respond to straightforward enquiries in a timely and professional manner.Log and escalate complex cases to the relevant departments.Maintain accurate records and ensure enquiries are tracked through to resolution.Build effective relationships with colleagues and stakeholders across council services.What you''ll need to succeed We''re looking for someone with previous experience in administration, customer service, casework support or complaint handling who is confident managing a high volume of enquiries and competing priorities. The successful candidate will have excellent written ..... full job details .....