Return Programme Administrator Your new company The main purpose of the role is to complete the various De-Fleet and Return Programme processes to support the return of our vehicles to the Retailer Network or Mercedes-Benz Cars, at maturity of our customer''s finance agreement. Doing so while ensuring the delivery of an efficient, effective, and high-quality service to our customers, Retailers and key Internal stakeholders.Your new role Responsibility to complete end of contract processing such as generating pricing files, damage charges and ensuring non-purchased vehicles have all elements in place to allow for transfer to our brand partner.Communicating with effectiveness, professionalism and time-efficiency to any Retailer ''point of contact'' should purchase of the vehicle be accepted.Taking ownership of vehicle returns in line with the Global Partnership Agreement (GPA) to ensure effective, efficient, and seamless transfers back to Mercedes-Benz Cars (MBC).Management of V5c documents, working with our Retailers, Third-Party Suppliers and Customers to ensure return of relevant documentation within a given timescale and/or replacement documents through the DVLAAnswering MBC queries relating to our returned or transferred vehicles within the agreed SLA.Respond efficiently and professionally to incoming retailer contact and provide one stop resolution for stakeholders and MBFS internal staff in line with operational service levels.Answering queries in respect of MBFS ..... full job details .....