Administrator - Financial Services

Dorking - Office-Based 9-5 initially 1 year FTC. Part time possible

Role-Purpose

Working-closely-with-Advisers,-Paraplanners-and-colleagues-across-the-business,-the-role-helps-ensure-client-work-is-completed-efficiently,-regulatory-requirements-are-met-and-an-exceptional-client-experience-is-delivered-throughout-every-stage-of-the-financial-planning-journey.

Career-Development-Opportunity

This-role-offers-an-excellent-opportunity-for-an-experienced-Financial-Services-Administrator-to-further-develop-their-technical-knowledge-and-expertise-within-a-Chartered-Financial-Planning-practice.

Working-alongside-experienced-Financial-Advisers,-Paraplanners-and-colleagues-across-the-business,-the-successful-individual-will-continue-to-build-their-understanding-of-financial-planning,-regulatory-requirements-and-client-service-whilst-developing-broader-operational-knowledge-within-a-professional-advice-environment.

Client-Administration

Prepare-client-meeting-packs-and-supporting-documentation-accurately-and-within-agreed-timescales.

Process-new-investment,-pension-and-protection-business-from-application-through-to-completion,-ensuring-all-regulatory-and-compliance-requirements-are-met.

Prepare-and-process-client-transactions,-including-fund-switches,-withdrawals,-surrenders-and-other-servicing-requests.

Maintain-accurate-and-up-to-date-client-records-using-the-company''s-CRM-and-business-systems.

Ensure-all-documentation-is-complete-and-accurately-prepared-before-submission-to-the-Paraplanning-team.

Carry-out-relevant-calculations-and-administrative-checks-to-support-the-advice-process.

Maintain-high-levels-of-accuracy-whilst-ensuring-agreed-service-standards-are-achieved.

Adviser-Support

Provide-proactive-day-to-day-administrative-support-to-Financial-Advisers.

Manage-adviser-diaries,-meeting-arrangements-and-follow-up-actions-where-required.

Liaise-with-product-providers-and-administration-centres-to-obtain-client-and-policy-information.

Investigate-and-resolve-adviser-and-client-queries-promptly-and-professionally.

Quality-&-Compliance

Ensure-all-work-is-completed-accurately-and-in-accordance-with-company-procedures-and-regulatory-requirements.

Promote-high-standards-of-accuracy,-professionalism-and-client-care.

Maintain-awareness-of-regulatory-developments-relevant-to-the-role.

Escalate-risks,-errors-or-concerns-appropriately.

Knowledge,-Skills-&-Experience

Essential

Experience-working-within-a-Financial-Planning,-Wealth-Management-or-Independent-Financial-Adviser-(IFA)-environment.

Strong-understanding-of-financial-planning-administration-processes-and-client-servicing.

Excellent-organisational-skills-with-the-ability-to-manage-multiple-priorities-and-meet-deadlines.

Exceptional-attention-to-detail-and-commitment-to-producing-accurate,-high-quality-work.

Strong-communication-and-interpersonal-skills,-with-the-ability-to-build-positive-working-relationships-with-colleagues,-clients-and-external-providers.

Good-working-knowledge-of-Microsoft-Office-applications-and-client-relationship-management-(CRM)-systems.

Ability-to-work-independently-whilst-contributing-positively-to-a-collaborative-team-environment.

Commitment-to-delivering-excellent-client-service-and-maintaining-high-professional-standards.

Desirable

Minimum-two-years''-experience-within-a-similar-Financial-Services-Administration-role.

Understanding-of-St.-James''s-Place-systems-and-processes.

Relevant-Financial-Services-qualification-(or-willingness-to-work-towards-a-recognised-professional-qualification).

Experience-working-within-a-regulated-financial-services-environment.

Knowledge-of-pensions,-investments-and-protection-products.

Key-Competencies-for-Success-in-the-Role

Self-Management

Demonstrates-professionalism,-reliability-and-accountability.

Manages-workload-effectively-and-consistently-meets-agreed-deadlines.

Maintains-high-standards-of-accuracy-and-attention-to-detail.

Takes-ownership-of-work-and-learns-from-experience.

Demonstrates-resilience-and-remains-organised-when-managing-competing-priorities.

Communication-&-Collaboration

Communicates-clearly,-professionally-and-respectfully-with-colleagues,-clients-and-external-providers.

Builds-positive-working-relationships-across-the-business.

Shares-knowledge-and-supports-colleagues-where-appropriate.

Works-collaboratively-to-achieve-shared-objectives.

Adapts-communication-style-to-suit-different-situations-and-audiences.

Client-Focus

Delivers-a-professional-and-responsive-service-to-clients-at-all-times.

Takes-ownership-of-client-enquiries-and-follows-them-through-to-completion.

Understands-the-importance-of-building-trust-and-confidence-with-clients.

Recognises-the-importance-of-maintaining-the-firm''s-reputation-through-excellent-client-service.

Operational-Excellence

Produces-accurate,-high-quality-work-with-minimal-supervision.

Prioritises-work-effectively-to-meet-service-standards-and-deadlines.

Consistently-follows-company-procedures-and-regulatory-requirements.

Identifies-opportunities-to-improve-efficiency-and-ways-of-working.

Maintains-organised-and-accurate-records.

Technical-&-Professional-Knowledge

Demonstrates-sound-knowledge-of-financial-planning-administration-processes.

Maintains-knowledge-of-industry-developments-and-regulatory-requirements-relevant-to-the-role.

Uses-business-systems-confidently-and-accurately.

Demonstrates-a-commitment-to-continuous-professional-development.

Applies-technical-knowledge-to-support-positive-client-outcomes.

Company-Values-and-Behaviours

Compassionate

Takes-time-to-understand-the-needs-of-clients-and-colleagues.

Treats-others-with-kindness,-respect-and-professionalism.

Supports-colleagues-and-contributes-positively-to-the-wider-team.

Recognises-the-importance-of-delivering-a-positive-client-experience.

Responsible

Takes-ownership-and-accountability-for-their-work.

Maintains-high-standards-of-professionalism,-accuracy-and-confidentiality.

Acts-with-integrity-and-always-works-in-the-best-interests-of-clients-and-the-business.

Recognises-when-support-or-guidance-should-be-sought.

Full-JD-available