administrator

administrator- BS35 4GG

Responsibilities:

• Support the field operatives assigned to the CSC to ensure they can operate efficiently.
• To be the first point of contact at the CSC for telephone queries or enquires raised by internal or external customers. Following a logical process to ensure speedy resolution in line with CSC Service Level Agreements (SLA''s), keeping customers, systems and documentation updated and maintained throughout the query
• Maintain effective communication links with CSC field operatives using system tools to provide and record accurate information and to liase with central colleagues where necessary
• Dealing with all general correspondence and telephone based duties, compiling information for putting together reports and then generating them. Filing, updating system records, checking accuracy of daily activities and assisting with the day to day running of the Distribution Centre
• Monitor LDO orders and JRS jobs to ensure all customer repairs are updated correctly on the operating system to ensure compliance. Ensure that serial numbers and IRIS codes captured and errors resolved quickly
• To promote and contribute to a Site environment that encourages colleague involvement to achieve continual improvement and the engagement of the people.

Required skills/experience:

• Focussed on Customer Service
• Pays attention to detail
• PC literate - Excel, Word
• Effective Communication skills
• Planning and organising skills
• Ability to work as part of a team
• Some experience of administration tasks for example recording information, filing, report generating

Some knowledge of the operating principles of warehousing and distribution

Qualifications:

• GCSE or equivalent Maths and English
• PC Literate - Word, Excel

Please note that no terminology in this advert is intended to discriminate on the grounds of a person''s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.