Administrator

MMP Consultancy are working with a fantastic organisation to recruit an Administrator to join them on an temporary basis in Wolverhampton.

We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain calm under pressure.

Skills/Experience required:

• Developing and maintaining relationships with internal and external stakeholders to support the customers
• Assessing clients'' needs to ensure effective delivery
• Advising and supporting the customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified
• Updating and maintain systems / records to ensure that information / data is kept up to date and accurate and that KPI''s are met
• Ensuring that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation
• Providing full administrative support to the various teams within the service
• Manage and review service referral requests, rejecting, approving or seeking clarification where necessary
• Investigate and respond to client enquiries and complaints ensuring that timescales are met in line with key performance indicators and complaints policy
• Set up and maintain any databases, spreadsheets and systems as required
• Liaising with both internal and external stakeholders, to coordinate programmes of repair work improvements

Skills & Experience

• Ability to work independently, exercising good initiative and judgement
• Excellent written and verbal communication skills
• Ability to deliver excellent customer care and valuing diversity
• Skilled with using Northgate
• Excellent IT skills
• Experience in a role which has required good admin skills, including keyboard, telephone, IT and experience working with databases