Administrator / BSO

Business Support Officer

Southwark

Contract
£20.58 per hour PAYE

Our client is looking for an experienced is looking for a Business Support Officer

2 days in the office 3 days remote - subject to change if and when needed

To carry out performance improvement activities on behalf of the Directorates and senior management team in the Environment, Neighbourhoods and Growth department, including performance monitoring, business planning, Freedom of Information, Complaints, Members Enquiries and service improvement activities, including assisting divisions with setting robust performance measures.

To challenge services through benchmarking and other performance challenge mechanisms. To undertake a range of projects to drive service improvement in partnership with relevant stakeholders

This is one of many roles we are recruiting for please visit our website colbernlimited co uk

To log, process and progress Freedom of Information (FOI), Environment   Information requests (EIR), members enquiries, service requests and complaints that are assigned to the department. Ensuring that the correct processes are followed, timelines are met and that the quality of the information and responses are of an acceptable standard.

To assist in developing the departmental business plan, including training needs analysis, ensuring key functions are disseminated, in particular the risk register, scheme of management and emergency and business continuity plans.

To provide an effective challenge to departmental performance information or processes to ensure high quality data and continuous improvement in service provision.

To research, collate and disseminate information on best practice and to generate new initiatives and service developments in the light of industry standards.

To assist in the development of information technology systems across the department to improve efficiency, accurate resident profiling and targeting of resources.

To assist with the development of technical improvement and data projects as required. This is done by linking closely with officers from across the department to ensure that departmental priorities and targets are fully aligned.

To develop a programme of client consultation and customer satisfaction monitoring across the department. This will involve direct delivery of some elements of the consultation programme, and delegation and monitoring of others.

To carry out monitoring of departmental performance and assist divisions with setting robust measures of performance. This is done by ensuring that the department's stakeholders are clearly identified and that cooperative, professional, collaborative relationships are developed to improve departmental performance.

To assist in the delivery of information governance policies, procedures and compliance strategies, including records management, statutory compliance, data quality, information sharing and management arrangements.To produce, maintain and improve departmental and corporate performance reports presenting the key points to a range of audience so that data drives performance improvement

Building strong internal networks and relationships to ensure the department is compliant in terms of its support functions and is actively contributing to departmental and corporate development and act as the department’s data protection representative and champion.

To maintain the department’s online presence, including internet and intranet content, online forms, payments and their support and integration, external links, and lead on the development and improvement of the processes and systems supporting this.

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.  Colbern Limited along with our clients are an equal opportunities employer