Administrator

We are looking for an organised and customer-focused Administrator to join our Repairs and Maintenance team, supporting the delivery of services to housing association and local authority residents. Supporting on our contract with Dartford, you will help coordinate reactive, planned and disrepair works across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately. What You ll Do Handle incoming calls from residents, providing clear and professional updates on repair works. Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting. Maintain accurate records, job notes and audit trails. Review supervisor and operative reports and take appropriate follow-up action. Resolve queries and minor complaints at first point of contact. Monitor shared inboxes, logs and variation requests. Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates. Order materials and equipment as required. Ensure all activity is updated accurately and in line with KPIs and service targets. What You ll Bring Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery. IT literate with strong system and data-entry skills Understanding of maintenance and repairs terminology Awareness of KPIs and ..... full job details .....