Administrator

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. We are looking for an organised and customer-focused Administrator to join our Repairs and Maintenance team, supporting the delivery of services to housing association and local authority residents. Working on our long-term partnership with Newham, you will help coordinate reactive, planned and disrepair works across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately. What You''ll Do Handle incoming calls from residents, providing clear and professional updates on repair works. Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting. Maintain accurate records, job notes and audit trails. Review supervisor and operative reports and take appropriate follow-up action. Resolve queries and minor complaints at first point of contact. Monitor shared inboxes, logs and variation requests. Liaise with ..... full job details .....