Administrator (6 month FTC)

Administrator (Damp and Mould) Chichester - Hybrid (2 days in office, 3 days remote working) Fixed Term Contract / Secondment - 6 months from start date. Up to £28,000 Join Hyde as an Administrator. Supporting the Damp and Mould team, this role is responsible for damp and mould case management. You will ensure appointments are booked correctly and efficiently whilst keeping customers informed and completing key tasks and milestones on the management system. Scheduling and coordinating inspections and maintaining accurate diary management for the surveying team and escalating and non-compliance. Key Duties Support customers by resolving complaints and concerns related to property repairs in a professional and timely manner. Work closely with internal teams, contractors, and suppliers to investigate issues, implement effective solutions, and ensure customers are kept informed throughout. Maintain accurate and detailed records of all customer interactions, ensuring information is up to date and easily accessible for reporting and service improvement. Build and sustain positive working relationships with external suppliers to deliver a consistent, seamless, and customer-focused service to residents. Conduct follow-up calls to gather customer feedback and capture insights to help improve service delivery. Manage diaries and scheduling for Hyde resources, ensuring efficient allocation and coordination of work. Why Join Hyde? Hyde is part of the Hyde group one of the UK s ..... full job details .....