Administrative Receptionist

Administrator and Receptionist- Beenham. Monday-Friday- Fully Office BasedPermanent £25k-£28k depending on experienceKey ResponsibilitiesCustomer Support and CommunicationAct as the first point of contact, representing the organisation in a professional and approachable mannerDeliver a consistently high standard of customer-focused serviceAnswer incoming calls in a friendly, confident, and professional wayRespond to sensitive or difficult conversations with patience, understanding, and empathyDirect calls to the relevant teams or accurately record and pass on messagesDevelop positive relationships with customers to build trust and loyaltyProvide clear, accurate, and timely information to customers and suppliersScheduling and Diary CoordinationArrange, update, and cancel appointments efficiently as requiredManage schedules for engineers and field-based staff to ensure effective daily planningWork closely with customers and internal teams to coordinate availabilityConfirm bookings and support follow-up communication when necessarySystems and Administrative SupportKeep customer records accurate and up to date within internal systemsRecord all customer contact details, actions, and outcomes clearlyReview written communications to ensure accuracy and professionalismAssist with general office administration tasks such as filing, scanning, and maintaining recordsMonitor and order office supplies to maintain adequate stock levelsEnsure reception and office spaces remain tidy, ..... full job details .....