Administrative Assistant - Licensing Services

Join Our Client''s Team at South Gloucestershire Council as an Administrator in the licencing Team!

Are you an organised, enthusiastic individual with a passion for providing excellent customer service? Do you thrive in a dynamic environment where your administrative skills can shine? If so, we have an exciting opportunity for you!

Position: Administrator - licencing Team
Location: Hybrid (3 days in the office, 2 days home working)

What You''ll Do:
As an Administrator within our licencing Team, you''ll play a pivotal role in ensuring efficient, responsive, and high-quality administrative support to both our customers and team members. Your key responsibilities will include:

• Managing an email inbox, promptly answering queries or directing them as necessary.
• Overseeing the licencing database to maintain accurate and up-to-date records.
• Logging licencing applications in the Uniform system with precision and care.
• Processing payments for licencing applications efficiently.

Booking appointments and facilitating presentations to enhance customer experience.

Who We''re Looking For:
To succeed in this role, you should possess the following qualifications and skills:

• Work experience in an office-based administrative role (experience in a licencing-related capacity is desirable but not essential).
• NVQ Level 3 (or equivalent) in Customer Service or Administration.
• Proven experience in taking payments and making appointment bookings.
• Outstanding customer service and communication skills to interact effectively with clients and team members.
• Essential experience in managing a database system (experience with the ''Uniform'' package is a plus!).

Why Join Us?
This is more than just a job; it''s an opportunity to grow and make a meaningful impact. Here''s what you can expect:

• A supportive and friendly work environment that values your contributions.
• Hybrid working arrangements that promote work-life balance.
• Opportunities for professional development and career advancement.
• The chance to be part of a dedicated team committed to delivering exceptional service.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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