Administration Support Executive

Administration Support Executive and Customer Service CoordinatorSalary: up to £32,000 per annumLocation: Stoke on TrentHours: Monday to Friday, 8:00am - 5:30pm, plus weekend rota (1 in every 3 weekends)An exciting opportunity has arisen for a highly organised and customer-focused individual to join a busy and growing business. This role is ideal for someone who thrives in a fast-paced office environment, enjoys dealing with customers, and can confidently manage multiple tasks simultaneously.As the first point of contact for customers, you will handle enquiries via telephone, email, messaging platforms and in person where applicable. The business serves a diverse customer base across the UK and internationally, making strong communication and administrative skills essential.Key Responsibilities Providing professional and friendly customer serviceResponding promptly to customer enquiries via telephone, email and messaging platformsGeneral office administration and supportProcessing and inputting data accuratelyGenerating business documentation and reportsManaging customer accounts and maintaining strong client relationshipsSupporting advertising and promotional activitiesFreight forwarding administration and export documentationFollowing up sales enquiries and leadsProcessing sales orders and preparing customer quotationsProducing pro-forma invoices and supporting invoicing activitiesManaging emails, scanning, filing and record keepingAssisting with general day-to-day office ..... full job details .....