Administration Supervisor - Mortgages

Administration Supervisor - Mortgages (our Ref AL1410)Leicester outskirts (with travel between other UK locations)Salary up to £35,000 dep on exp + benefits and up to £4k bonus paMy client is an award-winning mortgage broker, with access to a comprehensive range of mortgage products across the UK. They have been helping customers buy their dream homes for over 25 years and they now have an exciting new opportunity for an individual with experience in the Mortgage Industry, to be based in Leicester, and to Supervise the Administration teams across 3 UK sites. The purpose of the role:To support the Administration Team Manager in the management of the mortgage and protection administration team to ensure the delivery of exceptional customer, develop experience standards, and minimise application to offer times. Provide support, development and guidance to the team and motivate and drive the team so that individuals, the team and the business meet their SLAs Maintain compliance and business standards to ensure effective management of key business risks and achievement of our regulatory responsibilities Deputise for Administration team Manager when absentSuccess in this role will be if you:Set clear performance standards and monitor productivity and quality Provide regular feedback, coaching, and support to improve accuracy and efficiency Conduct engaging, challenging and motivational 1:1''s with each team member Champion a customer-first approach throughout the mortgage journey ..... full job details .....